Privacy Policy
Last updated 1 January 2025
1. Who we are
Excurze Ltd ('Excurze', 'we', 'us') is the data controller for personal information collected through excurze.com. We are committed to protecting your privacy and handling your data responsibly.
2. What we collect
We collect information you provide directly — such as your name, email address, travel preferences, and enquiry details when you submit a concierge form or contact us. We also collect anonymised usage data (pages visited, session duration) via analytics tools to improve the platform.
3. How we use your data
We use your personal information to respond to your enquiries, facilitate bookings, and communicate relevant travel content if you have opted in. We do not sell your data to third parties. We may share necessary booking details with local operators to deliver your confirmed experience.
4. Data retention
Enquiry and booking data is retained for up to 7 years in line with UK financial and legal obligations. You may request deletion of your data at any time where it is not required for legal compliance.
5. Cookies
We use essential cookies to ensure the website functions correctly, and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. We do not use advertising or tracking cookies.
6. Your rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to processing or request data portability. To exercise any of these rights, contact us at [email protected].
7. Contact
For privacy-related queries, please email [email protected]. We aim to respond within 5 business days.
Questions about any of our policies? Email us at [email protected].